Refund policy

Return and Refund Policy

Last updated: September 24, 2026

Thank you for shopping with us. We want to ensure that you have a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • You have 7 calendar days from the date you received your item to request a return.

  • To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it, with all original tags and packaging attached.

  • Sale items, innerwear, and customized products are final and cannot be returned unless damaged upon arrival.

2. Refunds

  • Once we receive your returned item, our customer experience team will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment (Credit/Debit Card, PayPal, or store credit) within 5–7 business days.

  • Shipping charges are non-refundable.

3. Exchanges

  • We replace items if they are defective, damaged, or if you received an incorrect size/color. If you need to exchange it for the same item or another size, please contact our support team within 48 hours of delivery.

4. Shipping for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the product received was defective or incorrect.

  • Original shipping charges are non-refundable.

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: support@wearhouse.com