Refund policy
Return and Refund Policy
Last updated: September 24, 2026
Thank you for shopping with us. We want to ensure that you have a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
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You have 7 calendar days from the date you received your item to request a return.
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To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it, with all original tags and packaging attached.
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Sale items, innerwear, and customized products are final and cannot be returned unless damaged upon arrival.
2. Refunds
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Once we receive your returned item, our customer experience team will inspect it and notify you of the status of your refund.
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If your return is approved, we will initiate a refund to your original method of payment (Credit/Debit Card, PayPal, or store credit) within 5–7 business days.
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Shipping charges are non-refundable.
3. Exchanges
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We replace items if they are defective, damaged, or if you received an incorrect size/color. If you need to exchange it for the same item or another size, please contact our support team within 48 hours of delivery.
4. Shipping for Returns
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You will be responsible for paying for your own shipping costs for returning your item unless the product received was defective or incorrect.
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Original shipping charges are non-refundable.
5. Contact Us
If you have any questions on how to return your item to us, contact us at:
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Email: support@wearhouse.com